Information we collect
Empire may collect your name, phone number, email address, property address, service request details, appointment preferences, estimate and invoice records, and related communications.
How we use information
We use customer information to respond to requests, prepare estimates, schedule service, send invoices, communicate about jobs, and maintain business records.
Payments and bookkeeping
Empire may store invoice records, payment status, and expense or bookkeeping details as part of normal business operations. Payment or accounting information may also be processed through service providers such as QuickBooks or future payment platforms.
Sharing of information
Empire does not sell customer information. Information may be shared only when needed to operate the business, such as website hosting, bookkeeping, invoicing, payment processing, or related service support tools.
Data retention
We keep customer and job records for operational, accounting, and tax purposes as reasonably necessary to run the business and meet legal obligations.
Security
Empire uses reasonable administrative and technical measures to protect business and customer records, but no online system can guarantee absolute security.
Your choices
You may contact Empire General Services to request updates to your contact information or ask questions about how your information is used.
Contact
If you have questions about this Privacy Policy, please contact Empire General Services using the contact information listed on this website.